Frequently asked questions
How does the Food Hub sell my products?
The Food Hub provides an online storefront on which you have your own producer profile and product listings available. Customers place orders from you but the payment is processed through the Food Hub, with our markup added.
What kinds of markup does the Food Hub take?
The Food Hub will take a standard 12% markup on retail (grocery) sales, and 25% on wholesale (restaurant) sales. We will offer lower markups for non-profits on a case by case basis, so let us know if you prefer for your product not to be listed at a lower markup.
How does pricing work?
Until farmer producer members of the co-op decide to work towards cooperatively set pricing across the Food Hub, we are allowing individual producers to set their own prices for their products.
What is the weekly ordering/ delivery cycle?
The Food Hub operates on a weekly Thursday-Thursday sales period.
Where do I deliver my product?
You will deliver to our Food Hub warehouse, 1338a Clifton street. Our entrance is at the REAR of the building, and we have a loading bay.
How should I pack my products for delivery to the Food Hub?
Please refer to the Supplier Manual for detailed packaging and labelling guidelines!
When and how do I add products and list their availability for sale?
Every week when our new period begins on Thursday at 12:00am, you can update/ change your product availability, before customer ordering opens at 12:00am on Friday.
By joining the Food Hub am I committing to any quotas?
Not at the moment, no. In our pilot year we are dedicating ourselves towards learning what works best for you as well as for our customers. Simply join, and list whatever you have surplus!
I lost the link! How do I login to my producer profile?
Do not fear!