Frequently asked questions

How does the Food Hub sell my products?


The Food Hub provides an online storefront on which you have your own producer profile and product listings available. Customers place orders from you but the payment is processed through the Food Hub, with our markup added. After the ordering window closes every week, you'll get a sales report and pick list sent to you and you will put together that order and deliver it to our warehouse. We then package individual orders and deliver them to individual customers. You are forwarded payment for your sales on a bi-weekly basis via cheque or e-transfer.




What kinds of markup does the Food Hub take?


The Food Hub will take a standard 12% markup on retail (grocery) sales, and 25% on wholesale (restaurant) sales. We will offer lower markups for non-profits on a case by case basis, so let us know if you prefer for your product not to be listed at a lower markup. This markup is fairly standard for Food Hubs (and even lower than many), and takes into account our work of providing the sales platform free of charge, doing marketing on your behalf, packaging individual orders, processing online payments and offering delayed payment terms, and delivery services.




How does pricing work?


Until farmer producer members of the co-op decide to work towards cooperatively set pricing across the Food Hub, we are allowing individual producers to set their own prices for their products. When pricing, please take into account our standard markups that get added onto your prices automatically through the food hub software, according to customer type. Read more about Food Hub standard markups in the Supplier Manual.




What is the weekly ordering/ delivery cycle?


The Food Hub operates on a weekly Thursday-Thursday sales period. Thursday 12:00am: inventory numbers re-set and producer autofill settings take effect. Friday 12:00am: Customer ordering opens and is open until noon on Monday. Monday 12:05pm: Suppliers are sent their sales report and pick list. Suppliers may deliver to the Food Hub: Tuesday 10am-6pm. The Food Hub packs and delivers orders to customers on Wednesday. The weekly period starts anew on Thursday at 12:00am. This means that you have all day Thursday to update your inventory before the next ordering cycle opens on Friday at 12:00am. IMPORTANT: If you are a veggie Supplier, your inventory listings are default set to return to zero every Thursday. Frozen/ non perishable goods Suppliers: your inventory settings are set to return either to the original level, or roll over remaining levels. Contact Anna if you'd like to change your inventory settings!




Where do I deliver my product?


You will deliver to our Food Hub warehouse, 1338a Clifton street. Our entrance is at the REAR of the building, and we have a loading bay. Do not go to 1338 Clifton at the front of the building which is Fresh Option!




How should I pack my products for delivery to the Food Hub?


Please refer to the Supplier Manual for detailed packaging and labelling guidelines!




When and how do I add products and list their availability for sale?


Every week when our new period begins on Thursday at 12:00am, you can update/ change your product availability, before customer ordering opens at 12:00am on Friday. You can also unlist and add products once customer ordering has opened, but you cannot make changes to items that have already been ordered. Check out these instructions from LFM: Add products: https://localfoodmarketplace.zendesk.com/hc/en-us/sections/115001490583-Adding-Products-for-Sale List inventory/ availability: https://localfoodmarketplace.zendesk.com/hc/en-us/articles/115005164106-Listing-Updating-Product-Availability -- In general, please refer to Fireweed Food Hub's Supplier Manual as well as Local Food Marketplace's Producer Guide for detailed instructions on everything you need to know!




By joining the Food Hub am I committing to any quotas?


Not at the moment, no. In our pilot year we are dedicating ourselves towards learning what works best for you as well as for our customers. Simply join, and list whatever you have surplus! If in the future, if you as our members decide you would like to have dedicated contracts for more guaranteed income, we can work towards that system together.




I lost the link! How do I login to my producer profile?


Do not fear! Simply go to https://fireweedfoodcoop.localfoodmarketplace.com and click Producer Login.





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